Frequently Asked Questions About Custom Patches

Embroidered patches feature raised, textured stitching that works best for bold logos, large designs, or statement pieces. Woven patches use tight, flat weaving—perfect for tiny text, intricate details, or sleek branding that lies smoothly on thin fabrics like dress shirts or beanies. Both are durable, but the choice depends on your design’s complexity and desired texture.

Yes! All our patches use non-toxic, pet-friendly threads and adhesives (for Velcro or iron-on backing). They’re safe for pet bandanas, harnesses, or collars—resistant to chewing, washing, and outdoor wear without irritating your furry friend’s skin.

Yes. We produce embroidery combined with woven, embroidery combined with chenille, and embroidery combined with printing. The right combination is chosen from the amount of fine detail, the texture you want and the color coverage in the artwork, and it is confirmed on a proof before production.

Artwork that is too complex for embroidery is usually redirected to woven patches, and artwork that is still too detailed for woven is typically produced as printed patches. Where only part of the design is over-detailed, we can also combine crafts — for example a stitched border with a woven or printed centre. The recommendation is confirmed after reviewing your file and the intended size.

Not at all! We accept basic ideas (sketches, text descriptions, or even reference images) and offer free basic design help to refine your vision. If you have high-res files (300 DPI+ JPG, PNG, AI, or EPS), that speeds up the process—but our team can create a design from scratch for no extra cost.

We use Pantone Color Matching System (PMS) to replicate your brand’s exact colors. Just share your Pantone code, and we’ll ensure the patch’s threads match it perfectly. If you don’t have a code, send a sample image or physical swatch, and we’ll match it as closely as possible—with pre-production mockups to confirm before manufacturing.

We offer sizes from 1 inch (tiny accents for collars or pet gear) up to 6 inches (bold designs for jackets or banners). Popular sizes include 2–3 inches (baseball caps, backpacks) and 3.5–4 inches (snapbacks, team uniforms). Custom sizes are available—just let us know your needs, and we’ll advise on the best fit for your use case.

For embroidered patches we recommend a minimum finished size of 2 inches (about 51 mm). Woven and printed patches can be produced as small as 1 inch (about 25 mm). Very dense or very fine artwork can push the practical minimum up, so the smallest usable size is confirmed against your design before production.

Embroidered patches include up to 9 colors at no extra cost, and each additional color adds a charge. Woven patches include up to 8 colors, support a maximum of 12 colors, and each color beyond the 8 included adds a charge. Printed patches have no color limit and are not charged by color count.

On smaller patches, dimensional variation is typically about 1–2 mm, covering length, width and the cut outline. Larger sizes, tight outlines and some materials can open the tolerance further, so if your patch must fit an exact opening or recess, tell us when you request a quote and we will confirm the achievable tolerance in writing.

Our minimum order is 1 patch for small personal projects (e.g., gifts, hobby gear). For bulk orders (50+ patches), we offer tiered discounts—perfect for businesses, sports teams, or clubs. Contact us for a custom quote if you need 100+ units.

Price depends on four key factors: size (larger patches use more material), quantity (bulk orders cost less per unit), design complexity (intricate patterns take more production time), and backing type (Velcro or iron on backing options add a small fee). A 2-inch embroidered patch for hats starts at $2.99 per unit (bulk orders save up to 35%).

Yes! We provide unlimited free digital mockups with no obligation to buy. After you share your design or idea, we’ll send a detailed mockup showing size, color, stitching (for embroidered patches) or weaving (for woven patches), and backing type. We’ll revise it as many times as needed until you’re 100% satisfied.

We ship globally to all major countries, including the US, Canada, UK, EU nations, Australia, and New Zealand. Standard shipping includes tracking, and delivery times range from 3–10 business days for US/EU/UK (after production) and 7–14 days for other regions. Express shipping is available for urgent orders.

Total time includes production and shipping. Production takes 5–7 business days for standard orders and 3–4 business days for rush service (additional fee). With standard shipping, most US/EU customers receive their patches in 8–17 business days. Rush shipping cuts total time to 5–10 business days.

Absolutely. We’ll send a tracking number to your email as soon as your order ships. You can use it to monitor delivery progress via our shipping partner’s website—no more guessing when your patches will arrive!

We stand behind our work. If your patches have defects (wrong color, incorrect design, or poor stitching) that don’t align with the approved mockup, we’ll offer free replacements or a full refund—no questions asked. Just contact us within 7 days of receiving your order with photos of the issue.

For best results: Machine wash items with patches in cold water (gentle cycle) and air dry (avoid high heat dryers). If using iron-on patches, don’t iron over them again after application. For woven patches, avoid harsh detergents—this preserves thread color and prevents fraying. With proper care, patches can last 3–5 years or longer.

Order modifications (design changes, size adjustments, or quantity updates) are allowed within 24 hours of placing your order. After 24 hours, production may have started, and changes may not be possible. We recommend reviewing your mockup carefully before confirming to avoid last-minute edits.