We’ve compiled the most common questions our global customers ask about custom embroidered patches, woven patches, and printed patches. If you don’t find what you need here, reach out to our team for personalized help!

Product & Material Questions

What makes embroidered patches different from woven patches?
Embroidered patches feature raised, textured stitching that works best for bold logos, large designs, or statement pieces. Woven patches use tight, flat weaving—perfect for tiny text, intricate details, or sleek branding that lies smoothly on thin fabrics like dress shirts or beanies. Both are durable, but the choice depends on your design’s complexity and desired texture.

Are your custom patches made with pet-safe materials?
Yes! All our patches use non-toxic, pet-friendly threads and adhesives (for Velcro or iron-on backing). They’re safe for pet bandanas, harnesses, or collars—resistant to chewing, washing, and outdoor wear without irritating your furry friend’s skin.

Customization & Design Questions

Do I need a professional design to order custom patches?
Not at all! We accept basic ideas (sketches, text descriptions, or even reference images) and offer free basic design help to refine your vision. If you have high-res files (300 DPI+ JPG, PNG, AI, or EPS), that speeds up the process—but our team can create a design from scratch for no extra cost.

How accurate is your color matching for brand logos?
We use Pantone Color Matching System (PMS) to replicate your brand’s exact colors. Just share your Pantone code, and we’ll ensure the patch’s threads match it perfectly. If you don’t have a code, send a sample image or physical swatch, and we’ll match it as closely as possible—with pre-production mockups to confirm before manufacturing.

What size options are available for custom patches?
We offer sizes from 1 inch (tiny accents for collars or pet gear) up to 6 inches (bold designs for jackets or banners). Popular sizes include 2–3 inches (baseball caps, backpacks) and 3.5–4 inches (snapbacks, team uniforms). Custom sizes are available—just let us know your needs, and we’ll advise on the best fit for your use case.

Order & Pricing Questions

What’s the minimum order quantity for custom patches?
Our minimum order is 1 patch for small personal projects (e.g., gifts, hobby gear). For bulk orders (50+ patches), we offer tiered discounts—perfect for businesses, sports teams, or clubs. Contact us for a custom quote if you need 100+ units.

How is the price of custom patches calculated?
Price depends on four key factors: size (larger patches use more material), quantity (bulk orders cost less per unit), design complexity (intricate patterns take more production time), and backing type (Velcro or iron on backing options add a small fee). A 2-inch embroidered patch for hats starts at $2.99 per unit (bulk orders save up to 35%).

Do you offer free design mockups before I commit to an order?
Yes! We provide unlimited free digital mockups with no obligation to buy. After you share your design or idea, we’ll send a detailed mockup showing size, color, stitching (for embroidered patches) or weaving (for woven patches), and backing type. We’ll revise it as many times as needed until you’re 100% satisfied.

Shipping & Delivery Questions

Do you ship custom patches to international locations like the US, EU, or Australia?

We ship globally to all major countries, including the US, Canada, UK, EU nations, Australia, and New Zealand. Standard shipping includes tracking, and delivery times range from 3–10 business days for US/EU/UK (after production) and 7–14 days for other regions. Express shipping is available for urgent orders.

How long does it take to receive a custom patch order?
Total time includes production and shipping. Production takes 5–7 business days for standard orders and 3–4 business days for rush service (additional fee). With standard shipping, most US/EU customers receive their patches in 8–17 business days. Rush shipping cuts total time to 5–10 business days.

Can I track my custom patch order once it’s shipped?

Absolutely. We’ll send a tracking number to your email as soon as your order ships. You can use it to monitor delivery progress via our shipping partner’s website—no more guessing when your patches will arrive!

After-Sales & Care Questions

What if my custom patches don’t match the approved mockup?

We stand behind our work. If your patches have defects (wrong color, incorrect design, or poor stitching) that don’t align with the approved mockup, we’ll offer free replacements or a full refund—no questions asked. Just contact us within 7 days of receiving your order with photos of the issue.

How do I care for my custom patches to make them last?

For best results: Machine wash items with patches in cold water (gentle cycle) and air dry (avoid high heat dryers). If using iron-on patches, don’t iron over them again after application. For woven patches, avoid harsh detergents—this preserves thread color and prevents fraying. With proper care, patches can last 3–5 years or longer.

Can I modify my order after it’s been placed?

Order modifications (design changes, size adjustments, or quantity updates) are allowed within 24 hours of placing your order. After 24 hours, production may have started, and changes may not be possible. We recommend reviewing your mockup carefully before confirming to avoid last-minute edits.

Still Have Questions?

If you need more details about custom embroidered patches, woven patches, bulk orders, or anything else, our team is here to help.

👉 Contact Us for personalized support or a custom quote.

We respond within 24 business hours and are happy to walk you through every step of your custom patch project!

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